This would require the presence of an SSL certificate on NetScaler. When a user attempts to launch a desktop from Citrix Receiver, one of the several steps involved is a Secure Sockets Layer (SSL) handshake between Receiver and NetScaler Gateway. This mismatch issue can be avoided right from the start by making sure the STA servers you enter in the NetScaler Gateway wizard are also entered into StoreFront (or Web Interface, if thatвЂ™s what youвЂ™re using). While youвЂ™re inspecting STA URLs, you might as well check whether the STA server paths specified in NetScaler Gateway match what is specified in StoreFront. Mismatching STA Servers in NetScaler Gateway Virtual Server and Storefront When your Citrix remote desktop is not launching, one of the first things youвЂ™ll want to check is whether your NetScaler Gateway has, in fact, an STA specified in NetScaler Gateway > Virtual Servers > Published Applications. Unspecified Secure Ticket Authority (STA) Troubleshooting any issue in a Citrix environment is usually a long, drawn-out exercise that can involve several components, from a Citrix Receiver on a client all the way to your Citrix servers. Something as seemingly uncomplicated as a Citrix remote desktop not launching can be due to a number of causes. Is your Citrix remote desktop not launching? The excessively sophisticated makeup of a typical Citrix infrastructure can pose a big problem when troubleshooting issues.

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